Professional Resume
Objective
I am a charismatic and ambitious staff development professional ready for my next challenge within an innovative, fast paced organization. I am one that likes to think outside the box with my training approach to help both employees and the organization to succeed in their goals.
Education
MA, Information Learning Technologies 12/2018 • University of Colorado, Denver
BS, Communications • 12/2009 • Eastern Michigan University
Experience
Talent Development Advisor
LBMC, February 2020 – Present
- Provide learning program design, development, delivery and direct support on various technology platforms and systems to all employees at LBMC and affiliates
- Successfully trained over 600 employees on various video conferencing software during the early COVID-19 stages which allowed for business continuity throughout Q1-Q4 in 2020
- Develop learning program manuals, quick reference materials and multimedia content in accordance with the L&D Department standards
- Using gap analysis from HRIS tools, develop various courses to align with program standards and organizational goals.
- Assist with testing and evaluation of new software in collaboration with the Internal Information Systems and L&D teams
- Work with the L&D Director and team to continually assess and refine New Hire technology systems and platforms learning and support needs, including program delivery and support within their department and office
- Assume primary technology systems learning program responsibility for designated offices and provide backup for IIS or third-party systems implementation and support personnel as needed
Learning & Development/Employee Relations Manager
Clayton Early Learning, January 2016 – January 2020
Learning & Development:
- Designed various instructor led and eLearning trainings using ADDIE and Blooms Taxonomy learning models
- Developed and implemented comprehensive training programs including reinforcement trainings, program update trainings and new program trainings
- Performed Skill Gap Analysis to understand the training needs of the organization
- Designed and implemented an enhanced and innovative onboarding program for all new staff.
- Overhauled training evaluation model using Kirkpatrick’s model of evaluation to track ROI
- Using evaluation and feedback, make necessary changes to trainings to help learners retain information more efficiently.
Employee Relations Manager:
- Managed all aspects of the HRIS system to ensure accuracy and functionality for staff (first level support for all employees)
- Created new performance management model from scratch to improve and streamline performance appraisals
- Assist staff through their career lifecycle at Clayton Early Learning
- Maintain consistent treatment for all employees at all levels of the organization
Client Services Consultant
PRO Unlimited, October 2012 – January 2016
- Consulted directly with Genentech managers and employees to ensure proper contingent worker HR policies are being practiced
- Lead trainings for new staff to PRO Unlimited and to suppliers within our program
- Created and revised job descriptions across various categories to ensure accuracy of the skills and duties needed to perform the job
- Worked directly with hiring managers and staffing suppliers to procure candidates to fill staffing needs
- Consulted with managers and staffing suppliers regarding employment trends, laws and workers’ rights
Skills
Instructional Design – Training Implementation – Adult Learning Theory – Needs Analysis – Employee Relations – Onboarding Design – Performance Management
Software
Training and Development:
Adobe Captivate, Articulate Storyline, RISE, Canvas, iMovie, GarageBand, Google Suite, Microsoft Office Suite
HRIS:
Paylocity, ClearCompany, WAND
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